Introduction
Meridian Metabolic ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Schedule a consultation
- Fill out contact forms
- Register for our services
- Subscribe to our communications
This information may include your name, email address, phone number, address, date of birth, medical history, and other health-related information necessary for providing medical services.
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and enhance user experience. We may use the following tracking technologies:
- Google Analytics: We use Google Analytics to understand how visitors use our website and to compile statistical reports on website activity.
- Meta Pixel (Facebook Pixel): We use Meta Pixel to measure the effectiveness of our advertising campaigns and to deliver targeted advertisements.
- Essential Cookies: Necessary for the website to function properly.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our medical services
- Process appointments and consultations
- Send you appointment reminders and follow-up communications
- Respond to your inquiries and provide customer support
- Improve our website and services
- Send marketing communications (with your consent)
- Comply with legal obligations
- Prevent fraud and enhance security
Protected Health Information (PHI)
As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict safeguards to protect your Protected Health Information (PHI) and will not use or disclose your PHI except as permitted by law or authorized by you. For more information about how we handle your medical information, please request our Notice of Privacy Practices.
Disclosure of Your Information
We may share your information in the following circumstances:
- Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as scheduling platforms, payment processors, and email service providers.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred.
- With Your Consent: We may disclose your information for any other purpose with your consent.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access to your personal information
- Correction of inaccurate information
- Deletion of your information
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
To exercise these rights, please contact us using the information provided below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us.
California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. We do not sell personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Meridian Metabolic
Contact Support